Refund policy
Hatching eggs are reserved for a specific ship or pickup week and are paid in full when you order.
Cancellations
- Cancel at least 7 days before the start of your ship or pickup week for a full refund.
- Cancellations made less than 7 days before your week are not refunded. We'll move your order to a later week once if there is space.
No hatch or fertility guarantee
We collect, store and pack our eggs carefully, but we can't guarantee fertility or hatch rates. Shipping, handling, temperature and incubation are outside our control, so we don't offer refunds or replacements based on fertility or hatch results.
Eggs broken in transit
If eggs arrive broken, email photos of the box and the broken eggs to hello@flowerhens.com within 24 hours of delivery. We'll replace the broken eggs once. We may ask you to pay shipping on the replacement.
If we can't fill your order
If we don't have enough eggs for your week, you can choose to move to the next available week, get a partial order with a refund for the difference, or get a full refund.
Weather holds
A weather hold isn't a cancellation. Your order moves to the next safe ship week (see our Shipping policy). If you would rather not wait, tell us and we'll refund you in full.
NPIP approval
If our NPIP certification is not approved in time to ship your out-of-state order, we will cancel it and refund you in full.
Shipping risk
Hatching eggs are fragile and perishable. Once an egg is handed to the carrier, it travels at the buyer's risk. We pack every box carefully, but we can't be responsible for carrier delays or for damage, chilling or overheating in transit. See "Eggs broken in transit" above for what we'll do if eggs arrive broken.
Local pickup
Pickup orders are held for 3 days after your pickup window. You can reschedule once at no charge. Orders not picked up after that are forfeited and not refunded.
Returns
Because these are fertile eggs for hatching, we can't accept returns of eggs, chicks or birds.
Questions? Email hello@flowerhens.com.